Last Updated: January 2026
1. Introduction
SYMMA Solutions LLC (“SYMMA,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our websites, systems, portals, and services, including our Odoo-based platforms.
By accessing or using our services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Email address
Phone number
Company name
Billing and shipping information
User account information
b. Authentication Information
When you sign in using third-party authentication providers (such as Google or Microsoft), we may receive:
Your name
Email address
Profile identifier provided by the authentication service
We do not receive or store your passwords from these providers.
c. Business & Transaction Data
Purchase orders
Invoices
Delivery and fulfillment records
Vendor and customer communications
d. Technical & Usage Information
IP address
Browser type
Device information
Login timestamps
System activity logs
3. How We Use Your Information
We use your information to:
Provide and operate our services
Authenticate users and manage access
Process orders, invoices, and payments
Communicate with customers and vendors
Improve system performance and security
Comply with legal, regulatory, and contractual obligations
4. Authentication & Single Sign-On (SSO)
SYMMA Solutions supports secure login through third-party authentication providers such as:
Google
Microsoft (Outlook / Office 365)
When using SSO:
Authentication is handled directly by the provider
SYMMA only receives basic identity information (such as name and email)
We do not store or access your third-party account credentials
5. SMS & Text Message Communications
SYMMA Solutions may use SMS (text messaging) to communicate important operational, transactional, and service-related information to customers, vendors, and authorized users. These messages may include, but are not limited to:
Order confirmations and delivery updates
Appointment reminders
Account and portal notifications
Service alerts and operational communications
Consent
By providing your mobile phone number to SYMMA Solutions, you consent to receive SMS messages related to your relationship with us. Consent may be provided through account registration, written agreements, service requests, or direct communication.
Message frequency may vary based on activity and service needs.
Opt-Out
You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you may receive a final confirmation message acknowledging your request.
For assistance, reply HELP or contact us using the information provided below.
Message & Data Rates
Standard message and data rates may apply based on your mobile carrier and plan. SYMMA Solutions is not responsible for charges incurred from SMS communications.
No Marketing Spam
SYMMA Solutions does not send unsolicited marketing or promotional SMS messages. SMS communications are limited to operational, transactional, or relationship-based purposes unless explicit additional consent is provided.
Third-Party Messaging Providers
SMS messages may be delivered using third-party messaging platforms that support compliance with applicable laws and carrier requirements. These providers are contractually obligated to protect personal information and use it only for message delivery.
6. Sharing of Information
We do not sell or rent your personal information.
We may share information only with:
Service providers supporting our systems (hosting, security, integrations, messaging)
Business partners when necessary to fulfill services
Legal or regulatory authorities when required by law
All third parties are required to maintain appropriate confidentiality and security controls.
7. Data Security
We take reasonable administrative, technical, and physical measures to protect your information, including:
Role-based access controls
Secure authentication methods
Encrypted communications
Audit logging and monitoring
Access to data is limited to authorized personnel and vendors with a legitimate business need.
8. Data Retention
We retain personal and business information only for as long as necessary to:
Fulfill operational and contractual obligations
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
9. Your Rights and Choices
Depending on your location, you may have the right to:
Access your personal information
Request corrections or updates
Request deletion, where legally permissible
Object to or restrict certain processing activities
Requests can be submitted using the contact information below.
10. Third-Party Links
Our websites or portals may contain links to third-party sites. SYMMA Solutions is not responsible for the privacy practices or content of those external sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
SYMMA Solutions
Email: support@gosymma.com
Website: https://gosymma.com